Senior Product Operations Manager

Summary

Join Contentful as a Senior Product Operations Manager and work at the intersection of people, process, and product. You will partner with product managers, designers, researchers, and cross-functional teams to lead initiatives improving how we plan, build, and deliver products. Responsibilities include optimizing workflows, executing programs, implementing tools and automation, analyzing reports, managing risks, developing training, and fostering cross-functional communication. The ideal candidate has 5+ years of experience in a similar role, preferably in a B2B SaaS company, and a proven track record of scaling operational processes. Strong analytical, communication, and stakeholder management skills are essential. Contentful offers various benefits, including stock options, fertility and family building benefits, generous paid time off, an education budget, wellbeing stipend, and more.

Requirements

• 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross-functional product organizations
• Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• A systems-thinker with strong organizational skills, strategic mindset, and attention to detail
• Excellent communication and stakeholder management skills; able to influence across all levels of the company
• Experience working in or with globally distributed teams

Responsibilities

• Drive Operational Excellence : Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work
• Program Execution : Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution
• Tooling & Automation : Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort
• Reporting & Metrics : Analyze reports to gain insights and work with Business Analysts on improvement initiatives
• Risk & Dependency Management : Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams
• Training & Enablement : Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently
• Cross-Functional Communication : Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams
• Product Advocacy : Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration
• Global Collaboration : Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts

Preferred Qualifications

Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time ! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best