๐Portugal
Fraud Prevention Agent

SumUp
๐Remote - Brazil
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Summary
Join SumUp as a Fraud Prevention Agent and contribute to a secure environment for merchants. Monitor transactions, identify fraud patterns, and make decisions about accredited establishments. Respond to internal and external inquiries, analyze PIX and card transaction disputes, and interact directly with clients to resolve issues. Identify process improvement opportunities and provide training and support to other areas. Work remotely in a supportive and inclusive environment.
Requirements
- Possesses completed/technical higher education or is currently studying
- Intermediate knowledge of Microsoft Office and Google Workspace
- Prior experience in Fraud Prevention or Chargeback
- Intermediate English
- Knowledge of data analysis
- Manages demands and deadlines independently, ensuring quality and productivity
- Anticipates problems and proposes solutions, escalating critical cases in a structured way
- Is able to synthesize evidence and make the best decision
- Knows how to work well in a team and with other areas, sharing best practices
Responsibilities
- Monitor transactions and identify patterns of fraud
- Take decisions about the accredited establishments
- Attend requests from internal and external channels, offering quick and precise answers
- Analyze PIX disputes and card transactions, defining the best resolution strategy
- Interact directly with clients to solve cases and minimize friction
- Identify opportunities for improvement and propose process optimizations
- Provide training and support to other areas of the company
Preferred Qualifications
Knowledge of SQL, Python and basic Spanish
Benefits
- Health and Dental Plan (SulAmรฉrica)
- Zenklub (psychological support)
- Private Pension
- Meal/food voucher
- Home Office Support
- Wellhub
- Life insurance
- Financial Credit
- 6-month maternity leave and 3-month paternity leave
- Day off on birthday
- O Break 4 Me: is an exclusive benefit focused on the health and well-being of SumUppers. Upon completing 3 years at the company, you automatically receive 30 additional days of paid leave, in addition to the regular vacation days of the year
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