Fraud Operations Specialist

Summary

Join Ramp's Fraud Operations team and play a pivotal role in protecting the company and its customers from fraudulent activities. Analyze new account applications and transactions to identify and mitigate risks associated with first-party and third-party fraud. Investigate fraud alerts, providing comprehensive documentation and collaborating with internal and external stakeholders. Communicate directly with customers and external agencies to resolve disputes and facilitate recovery efforts. Stay updated on emerging fraud trends and regulatory requirements to enhance fraud prevention and detection measures. Perform root cause analyses and work with other teams to improve fraud controls. Document procedures and identify opportunities for operational process improvement. This role requires flexibility to work nights, weekends, and holidays as part of a rotating schedule.

Requirements

• Minimum 2 years of experience in fraud prevention or investigations
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
• Excellent collaboration, written and verbal communication skills

Responsibilities

• Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors
• Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior
• Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings
• Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues
• Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations
• Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary
• Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures
• Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls
• Document procedures and proactively identify opportunities for operational process improvement

Preferred Qualifications

• Experience with NACHA rules and regulations
• Experience in high-growth startups
• Experience integrating AI into your daily work
• Knowledge of SQL or Python

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance