Fraud Risk Analyst

Summary

Join OFX, a global online international payment and money management services provider, as a Fraud Risk Analyst. This 12-month contract role (with potential extension) can be fully remote within Australia. You will review real-time fraud alerts, investigate suspicious activities, and provide support to internal and external stakeholders. The role requires 2-3 years of experience in fraud alert management or cybercrime investigations, strong analytical and communication skills, and experience with various platforms. OFX offers a range of benefits, including parental leave, flexible work arrangements, and professional development opportunities.

Requirements

• 2-3 years of experience in fraud alert management or working in cybercrime and scam investigations
• Proven ability to conduct thorough investigations, make logical conclusions, and articulate findings clearly
• Ability to prioritize tasks effectively, balancing business objectives and operational efficiency
• Strong customer service skills, with an inquisitive and curious mindset; passionate about helping people
• Excellent stakeholder management, with the ability to engage effectively with both external vendors and internal teams
• Ability to think quickly on your feet and solve problems with a customer-first approach
• Resilient and adaptable, with the ability to work well under pressure
• Demonstrated initiative and the ability to work independently with minimal supervision

Responsibilities

• Assess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profile
• Investigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessary
• Provide timely support to both internal and external stakeholders, ensuring customer satisfaction and maintaining professional relationships

Preferred Qualifications

Experience using Salesforce, Confluence, and working with SAS platforms would be an advantage, preferably within the financial sector

Benefits

• Primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave
• Work-life balance and flexibility with our hybrid work model
• A wide range of learning and career development opportunities
• Leadership training, secondments, internal mobility and access to a large library of online learning