CXG is hiring a
Freelance Operations and Community Associate

Summary

The job is for a German Speaking Operations & Community Associate on a Freelance Contract to work remotely full-time. The role involves managing the entire mission execution cycle of the company's designated area, handling fieldworks, pilots, and more. The ideal candidate should have a Bachelor's or Master's Degree in Administration, Business, Management, or related field, excellent communication skills, Microsoft Office skills, organizational abilities, a positive personality, resourcefulness, problem-solving skills, ability to work under pressure, time management skills, interpersonal skills, fluency in English and German, and strong customer service orientation.

Requirements

• Bachelor’s/ Master’s Degree in Administration, Business, Management, or related field
• Excellent communication skills
• Microsoft Office skills required
• Excellent abilities in organizing and coordinating project activities
• Positive and outgoing personality
• Being resourceful, proactive, and having a problem-solving mindset
• Ability to work under pressure and to manage stress
• Time management and planning/scheduling
• Interpersonal skills- strong Customer-service orientation
• Fluency in English and German required

Responsibilities

• Responsible for timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit Operations team
• Gradually take over programs, gaining experience and access to more complex fieldwork
• Ensure that the margin target is reached by setting the appropriate compensation
• Validate the surveys during low activity period; screen the surveys during peak time
• Communicate proactively internally and externally (if needed) with the Customer Success Managers in program tracking, calibration, and anticipation