Front Desk Receptionist

Summary

Join us in our mission to positively impact US cardiology as the Patient Experience Associate/Front Desk Receptionist, providing exceptional customer service and administrative support.

Requirements

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Experience with insurance eligibility verification and collecting patient payments
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment

Responsibilities

• Greeting and Check-In: Warmly greet patients and visitors as they arrive at the office
• Appointment Scheduling: Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Phone and Email Communication: Answer incoming phone calls and respond to emails in a courteous and professional manner
• Patient Registration: Collect and update patient demographic and insurance information accurately
• Medical Records Management: Maintain and update patient records, ensuring accuracy and confidentiality
• Waiting Area Management: Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Patient Flow Coordination: Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Office Supplies and Inventory: Monitor and order office supplies, ensuring that essential items are stocked
• Data Entry and Filing: Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system
• Team Collaboration: Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Confidentiality: Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Problem Solving: Handle patient concerns and complaints in a professional and empathetic manner

Benefits

• Medical, dental, vision, and 401k plan with a match
• PTO (Personal Time Off) and sick time for full-time employees