Fulfillment I Agent

Summary

Join Automatiq's Fulfillment department and play a vital role in ensuring tickets reach end-users after sale. You will execute ticket delivery processes, interact with accounts to support automated systems, and handle manual delivery when needed. This fast-paced role requires excellent problem-solving and communication skills, multitasking abilities, and strong teamwork. Proficiency in various software systems is essential. Saturday and Sunday availability is required.

Requirements

• Excellent problem-solving skills
• Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
• Ability to multi-task and be flexible to accommodate the needs of the team
• Excellent team player
• Strong work ethic
• Thrives in a fast paced environment
• High level of organizational skills and attention to detail
• Good follow through and troubleshooting skills
• Able to work collaboratively with a team and independently with little to no supervision
• Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems ( Monday.com ) and customer support ticketing systems (Intercom)

Responsibilities

• Execute ticket delivery processes post-sale
• Interact with accounts to facilitate automated systems
• Support automation initiatives for streamlined ticket fulfillment
• Ensure manual delivery when necessary

Preferred Qualifications

• Experience in the entertainment/ticketing industry
• 2 or more years of customer service

Benefits

$24 - $26 an hour