Full Cycle Account Manager

Summary

Join Exactera as a Full Cycle Account Manager and build and nurture relationships with partner and provider firms. You will manage the entire client journey, from initial outreach to post-sale support, ensuring successful adoption and long-term success. This role requires strong communication, negotiation, and problem-solving skills, along with experience in account management or business development within a B2B environment. You will collaborate closely with marketing and other internal teams to drive outreach initiatives and generate leads. Exactera offers a competitive salary, uncapped commission, and a remote-first work environment. The position is open to US-based candidates in several states, with a preference for those in the Eastern time zone.

Requirements

• 3+ years of experience in account management, business development, or partner relations within a B2B environment
• Strong understanding of sales cycles, partner relationship management, and post-sale support processes
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Exceptional interpersonal, communication, and negotiation skills
• Experience working with cross-functional teams, including sales, marketing, technical support, and customer success
• Proven track record of driving adoption and success for partner accounts
• Strong problem-solving skills and an ability to think strategically to address client challenges

Responsibilities

• Identify and engage new partner and provider firms through research, networking, and outreach efforts
• Build a strong pipeline of partner opportunities, including B2B outreach and relationship-building activities
• Develop and present tailored proposals to partners and providers, addressing their business challenges and how the company’s solutions can help
• Cultivate long-term, strong relationships with partner and provider firms to drive ongoing engagement and loyalty
• Act as the main point of contact for partners and providers, ensuring clear and consistent communication
• Develop a deep understanding of each partner/provider's business model, needs, and pain points to offer value-added solutions
• Create and execute account strategies to enhance partner/provider success and growth within the partnership
• Manage the post-sale process by ensuring smooth onboarding and transition for partners/providers
• Collaborate with internal teams (e.g., technical support, product, customer success) to provide seamless implementation, troubleshooting, and support
• Lead partners through successful adoption of the company's product or service, offering guidance on best practices
• Actively monitor partner health metrics and client satisfaction, making necessary adjustments to drive improved outcomes
• Coordinate with appropriate resources for hands on client support
• Offer training sessions and resources to partners/providers to maximize their product adoption and effective usage
• Act as a liaison between the partner/provider and the technical support team to resolve any issues and concerns promptly
• Partner with the marketing team to help define and execute marketing strategies tailored to the partner/provider market
• Collaborate with sales and technical teams to align goals, expectations, and ensure that partner needs are met throughout the lifecycle
• Provide feedback from partners/providers to influence product development, marketing materials, and sales collateral
• Report on the effectiveness of partnership initiatives and provide actionable insights to leadership
• Work closely with the marketing team to develop partner/provider-focused campaigns, including webinars, events, and content
• Assist in creating marketing collateral that resonates with the partner/provider audience, ensuring brand alignment
• Actively participate in outreach activities, such as attending industry events, building brand awareness, and promoting partnerships

Preferred Qualifications

• Familiarity with our existing tech stack:  Salesforce, Salesloft, LinkedIn Navigator, Zoominfo
• Experience working with partner-focused marketing strategies and campaigns

Benefits

• A collaborative team culture with opportunities for career development
• Ample opportunities to be recognized, build valuable skills, and grow your career
• Generous vacation policy, including paid parental leave and Summer Fridays
• Comprehensive health plans with FSA and HSA options
• 401(k) retirement plan
• Life and disability insurance coverage
• Supplemental benefits like a dependent care savings plan, pet insurance, will preparation, and an employee assistance program