Full Stack Engineer

Summary

Join our growing Customer Engineering team as a Senior Customer Engineer and work directly with key customers to develop technical solutions. You will be a top-tier engineer who thrives in direct customer interaction, translating user needs into technical solutions. As a customer-obsessed engineer, you will solve customer problems and communicate technical concepts effectively. You'll need full-stack expertise (TypeScript, React, Node, SQL) and a growth mindset, understanding user onboarding and retention. Experience in data analytics/BI tools is preferred. You will own customer relationships, build solutions, translate feedback into product improvements, and collaborate across teams.

Requirements

• Customer-obsessed engineer : You're energized by solving real customer problems and can translate technical concepts to non-technical stakeholders
• Full-stack expertise : You're comfortable across our entire tech stack (TypeScript, React, Node, SQL) and can build complete solutions independently
• Growth mindset : You understand user onboarding, activation, and retention mechanics
• Domain knowledge : You have experience or strong interest in data analytics/BI tools and workflows
• Communication superpower : You excel at remote collaboration and can effectively gather feedback from customer interactions
• Strategic thinking : You can identify patterns across customer needs that inform product direction
• Execution focus : You ship high-quality solutions quickly, prioritizing customer impact over perfection

Responsibilities

• Own the technical relationship with our most strategic customers
• Quickly prototype and build solutions to address customer pain points
• Translate customer feedback into product improvements that benefit all users
• Collaborate across engineering and product teams to prioritize customer-driven initiatives
• Contribute directly to our open-source codebase
• Help shape our customer engineering practice from the ground up
• Represent the customer voice in product planning and company strategy