Fullstack Developer and Technical Coordinator

Summary

Join Leadtech as a Fullstack Developer & Technical Coordinator, bridging the gap between customer service and technical teams. You will analyze and resolve technical issues, manage system integrations, optimize technical processes, and collaborate across departments. The role requires strong technical skills, analytical abilities, and experience in customer service or related fields. You will translate operational needs into technical specifications, train customer service teams, and maintain clear communication. Leadtech offers growth opportunities, unique perks (free coffee, snacks, game room, rooftop terrace), ticket restaurant and nursery vouchers, and flexible work arrangements.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related fields (or equivalent proven experience)
• 2–4 years of experience in software development or technical roles involving cross-team coordination
• Proficiency in SQL for database querying and management
• Solid knowledge of Python , JavaScript , and PHP for backend and frontend development
• Familiarity with CRM systems , ticketing platforms, and automation workflows
• Experience working with APIs and system integrations
• Ability to estimate development effort and timelines
• Foundational knowledge in AI tools and openness to exploring their application to optimize workflows
• Strong analytical and problem-solving capabilities
• Ability to translate operational needs into clear technical specifications
• Effective communicator with both technical and non-technical stakeholders
• Team player with the ability to work under deadlines and changing priorities

Responsibilities

• Analyze and resolve technical incidents reported by the Customer Service team related to tools or integrations
• Follow up on critical issues and ensure their resolution with the responsible teams
• Coordinate with the technical team and internal/external providers to implement and maintain system integrations (CRM, ticketing, communication platforms, etc.)
• Test and validate new tools or improvements in existing systems before implementation
• Align data extraction, management, and reflection impacted by implementation in coordination with Data Analysts and BI teams
• Identify inefficiencies in technical workflows and propose improvements that positively impact CS operations
• Document technical processes and tool updates to ensure proper implementation by the team
• Act as the point of contact between Customer Service and the IT, Product, and Development teams to prioritize and execute technical improvements
• Translate the operational requirements of the team into clear technical specifications
• Train the Customer Service team on new tools or technical changes
• Maintain clear and continuous communication to inform about the status of technical projects and incident resolutions

Preferred Qualifications

Previous exposure to Customer Service, Sales, Marketing, or UX environments is highly valued

Benefits

• Growth and career development
• Personalized internal training and an annual budget for external learning opportunities
• Free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views
• Ticket restaurant and nursery vouchers, paid directly from your gross salary
• Flexible work arrangements