Functional Consultant

Summary

Join our growing Victim Services Suite team as a full-time Functional Consultant! We are seeking an experienced Functional Consultant with a strong background in Microsoft D365 CRM. The ideal candidate will have at least 5 years of experience in CRM implementations, configurations, and user training. You will work closely with stakeholders to analyze business requirements and translate them into proper configuration of the SylogistGov Victim Services Suite (VSS). This role requires collaboration, problem-solving, and a passion for improving systems based on user feedback. Sylogist offers a remote-first work environment and benefits covering health, wealth, and wellness, promoting a healthy work-life balance.

Requirements

• A bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
• Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization
• Must be a U.S citizen and able to pass an FBI background check as this is required by our customers
• Proficient in Microsoft D365 CRM modules (Sales, Marketing, Customer Service)
• Experience with Power Platform tools (PowerApps, Power Automate)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work collaboratively in a team environment and manage multiple priorities

Responsibilities

• Collaborate with customers to understand business processes and gather functional requirements
• Conduct workshops and interviews to identify user needs and possible customizations
• Configure SylogistGov VSS to meet business requirements, including entities, fields, relationships, and workflows
• Develop and implement customizations using tools like PowerApps, Power Automate, and custom plugins
• Create detailed functional specifications, process maps, and user documentation
• Develop training materials and conduct training sessions for end-users
• Participate in project planning, execution, and monitoring to ensure timely delivery of VSS
• Collaborate with technical teams to ensure seamless integration with other systems
• Provide ongoing support and troubleshooting for end-users
• Analyze and resolve issues related to VSS functionalities
• Stay updated with the latest features and updates in Microsoft D365 CRM
• Recommend and implement best practices to enhance system performance and user satisfaction

Preferred Qualifications

• Familiarity with Azure DevOps and Agile methodologies is a plus
• Experience in Victim Services, Department of Corrections, Jail Management Systems a plus
• Microsoft Certifications Dynamics 365 Fundamentals
• Certified: Dynamics 365 Customer Engagement Functional Consultant Associate

Benefits

• A company where you can really make a meaningful impact
• A healthy work-life balance
• Benefits that cover health, wealth, and wellness
• Sylogist is a remote-first company