Functional Support Analyst

Summary

Join Rackspace Technology as an Oracle Finance Functional Consultant with 14+ years of experience. This 24X7X365 role involves providing remote managed functional support in rotating shifts (early morning, afternoon, or night). Responsibilities include working on tickets, creating and monitoring SRs with Oracle Support or Rimini Street, collaborating with customers on issue resolutions, leveraging Oracle Support and internal knowledge bases, and working on professional services projects. The position requires extensive experience with Oracle EBS R12.2+ General Ledger, Payables, Receivables, Cash Management, P2P, and O2C cycles. Managed support and implementation/upgrade project experience is mandatory. Excellent written and spoken English communication skills are essential.

Requirements

• Oracle EBS R12.2+ General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management, P2P and O2C Cycles with Accounting– 14-18 years
• Managed Support and Implementation/Upgrade Projects mandatory
• Should possess Very Good Written and Spoken, English Communication Skills
• Should be a Very Good Team Player
• Should be able to mentor Junior Team Rackers

Responsibilities

• Work on tickets assigned to them in our Ticketing System
• Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our various US headquartered customers
• Work with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry’s best practices
• Leverages my Oracle Support, Internal Knowledge Base & his knowledge/experience to resolve various customer issues as per customer SLA
• Work on assigned Professional Services Projects – Implementations/Upgrades

Preferred Qualifications

Oracle Fixed Assets, Oracle Project Accounting (Project Billing & Costing), Oracle iExpense, Oracle iReceivables, Oracle Purchasing