Support Analyst

Summary

Join Onit, a global leader in enterprise workflow solutions, as a Support Analyst providing world-class technical support to clients using Onit's product suite. This role requires excellent communication and problem-solving skills, along with a technical background. You will provide front-line product and technical support, develop expert knowledge of Onit's products, educate users, and assist with account software subscriptions. The position also involves providing feedback on product features and performance, working independently and collaboratively, and supporting delivery and implementation services. Onit offers training on its products and services. The ideal candidate will possess strong communication, organizational, and technical skills.

Requirements

• Demonstrated ability to quickly understand business requirements and expectations
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously
• High aptitude and EQ

Responsibilities

• Provide front-line and ongoing product and technical support for Onit’s products and solutions
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Assist with management of account software subscriptions
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Preferred Qualifications

• 1-3 years of related technical support is preferred (SaaS software preferred)
• Prior experience working on electronic e-billing or accounting experience is a plus