Fund Administration Manager

Summary

Join Juniper Square's Capital Events & Performance team as a Manager and become a trusted partner to our Private Market customers. You will maintain and configure waterfall models, calculate distributions and capital calls, and generate investor reporting. This role involves significant customer interaction, process improvement, and collaboration with other teams. You'll leverage your expertise in financial services and Excel to deliver a best-in-class customer experience. Juniper Square offers a flexible work environment and a comprehensive benefits package.

Requirements

• 7+ years of experience in a financial services, investment management, or accounting-related role
• Prior experience building waterfall models in Excel and calculating distribution amounts
• Strong systems experience; Investran is a plus
• Strong written and verbal communication skills
• High level of integrity and desire to consistently do the right thing for our customers and for the business
• Ability to be a self-starter: you identify problems and take ownership of finding and implementing solutions
• Passion for technology and a desire to use technology to improve business operations
• Highly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the details
• You see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big!

Responsibilities

• Perform customer-facing work to support the team including maintaining complex waterfall and capital call models in Excel based on client LPAs and creating distribution and capital call notices using our software
• Handle challenging customer situations and improve customer satisfaction
• Review team deliverables for accuracy and ensure SLAs are being met
• Identify and flag areas of improvement in our processes and procedures; lead internal and cross-functional efforts to improve these workflows
• Build systems and process to ensure we are tracking important team and customer-data
• Collaborate with other teams at Juniper Square to ensure we are providing a best-in-class experience to our customers
• Serve as a technical expert and key advisor on significant business decisions for the team
• Identify product feature requests and work with Product Managers where appropriate

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend
• Base salary, bonus, equity