Remote Galaxy Program Manager

Summary

Join Noah Medical's Galaxy Program Team as a Galaxy Program Manager and contribute to the company's growth and success. As a key team member, you will partner with executives to conceptualize and execute comprehensive programs aligned with Noah Medical's strategic objectives. Your primary objectives are clear: increase adoption of our technology among healthcare sites and physicians while facilitating patient referrals into our ALL IN Accounts.

Requirements

• 5+ years of experience in customer service, project management, or customer success, ideally in the medical device industry
• Prior experience managing customer relationships to drive successful customer outcomes and acting as a customer advocate within an organization
• Ability to communicate effectively with internal and external project teams and management

Responsibilities

• Partner with executives to conceptualize and execute comprehensive programs aligned with Noah Medical's strategic objectives
• Customize programs in collaboration with Key Account Directors to address the specific needs of individual hospitals
• Cultivate strong relationships with hospital executives to gain insights into their priorities and challenges
• Ensure alignment between program objectives and hospital strategies
• Collaborate seamlessly with cross-functional teams, integrating program initiatives into overarching business strategies
• Oversee the end-to-end project management of programs, ensuring adherence to timelines and deliverables
• Coordinate with internal and external stakeholders to drive successful program implementation
• Establish key performance indicators (KPIs) to gauge the effectiveness of programs
• Generate regular reports for senior management, providing insights for continuous improvement
• Conduct ongoing evaluations of program effectiveness, soliciting feedback from stakeholders to drive enhancements
• Ensure compliance with regulatory requirements and industry standards
• Collaborate with the Training team to develop and implement comprehensive training programs for hospital staff
• Provide ongoing support to address inquiries and challenges during program implementation

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events