Production Support Engineer (Junior)

Summary

Join our dynamic team as a Production Support Engineer and play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Relevant work experience either in production support or software development
• Strong technical skills in SQL and any programming or scripting language, preferably Java or Python
• Experience debugging and troubleshooting complex applications and systems
• Detail-oriented mindset with a focus on accuracy and quality
• Excellent verbal and written communication skills
• Ability to build and maintain strong client relationships and provide outstanding customer service
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively
• Fluent in English

Responsibilities

• Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
• Work on automation projects to minimize manual effort and enhance the effectiveness of production support
• Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations
• Debug and troubleshoot complex applications written in Java, and Python
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
• Co-ordinate with global counterparts to ensure seamless follow-the-sun support
• Document and maintain support procedures, runbooks, and knowledge base articles
• Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
• Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability

Benefits

• Competitive base salary and discretionary bonus
• Competitive paid time off
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching sessions through Headspace
• Free daily snacks in-office
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues