Remote Game Services Engineer

Summary

Join Pragma, a company building a backend game engine for live-service games, as a passionate Game Services Engineer. You will work with a remote-first team to ensure seamless integration of the Pragma Platform for game studios worldwide. Responsibilities include onboarding new studios, providing technical support and mentorship, acting as a subject matter expert, advising on new features, developing pre-sales demos, and communicating studio feedback. You will collaborate with Customer Success Managers and internal teams. Success in this role requires strong communication, backend service integration experience, empathy for game developers, and a customer-oriented mindset. Pragma offers a remote-first work environment, competitive pay, comprehensive benefits, and flexible vacation.

Requirements

• Strong communication skills with the ability to explain deeply technical topics simply, and facilitate collaboration with a wide variety of customers
• Development experience integrating with backend services, especially game platforms
• Deep empathy for game developers and a desire to work with them to solve problems
• A customer-oriented mindset that prioritizes problem solving
• Game development, service development, or work with game engines like Unreal and Unity

Responsibilities

• Partner with Customer Success Managers to onboard new studios through design exercises, integration meetings, and game service development to ensure a studio's success
• Track, support, and communicate game studios' progress vs. their technical goals and help them achieve them
• Act as the subject matter expert for studios on using Pragma, and solving their technical problems async via slack or in direct development sessions with developers
• Advise customers on new Pragma features, releases, and partner integration by developing examples, performing demonstrations, or coordinating proof of concept projects with studios
• Help develop and deliver pre-sales demos, demonstrating the value of the Pragma Platform
• Communicate with your team and product management about how studios are leveraging Pragma
• Capture studios' usage or objectives internally through thorough documentation, training materials, and demos, highlighting best practices
• Mentor new team members on the implementation of the Pragma Platform

Benefits

• A remote-first work environment with semi-annual in-person meetups
• Competitive pay
• 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
• 401(k) retirement plan with company match
• Flexible vacation
• Remote friendly perks such as snacks delivered monthly
• Paid parental and family care leaves
• Long term and short term disability