Pragma is hiring a
Game Services Engineer

Summary

The job is for a Game Services Engineer at Pragma, a remote-first company that creates a backend game engine. The role involves partnering with studios, providing technical support, and offering solutions engineering and mentorship to ensure their success with the Pragma Platform.

Requirements

• Strong communication skills with the ability to explain deeply technical topics simply, and facilitate collaboration with a wide variety of customers
• Development experience integrating with backend services, especially game platforms
• Deep empathy for game developers and a desire to work with them to solve problems
• A customer-oriented mindset that prioritizes problem solving
• Game development, service development, or work with game engines like Unreal and Unity

Responsibilities

• Partner with Customer Success Managers to onboard new studios through design exercises, integration meetings, and game service development
• Track, support, and communicate game studios' progress vs. their technical goals and help them achieve them
• Act as the subject matter expert for studios on using Pragma, and solving their technical problems async via slack or in direct development sessions with developers
• Advise customers on new Pragma features, releases, and partner integration by developing examples, performing demonstrations, or coordinating proof of concept projects with studios
• Help develop and deliver pre-sales demos, demonstrating the value of the Pragma Platform
• Communicate with your team and product management about how studios are leveraging Pragma
• Capture studios' usage or objectives internally through thorough documentation, training materials, and demos, highlighting best practices
• Mentor new team members on the implementation of the Pragma Platform

Benefits

• A remote-first work environment with semi-annual in-person meetups
• Competitive pay
• 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents
• 401(k) retirement plan with company match
• Flexible vacation
• Remote friendly perks such as snacks delivered monthly
• Paid parental and family care leaves
• Long term and short term disability