Remote Technical Services Engineer

Summary

Join us as we scale our business in NA/EMEA by building on our tremendous success around the world. The massive database market is going to double over the next few years and PingCAP is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering.

Requirements

• Bachelor’s degree in Computer Science or a related field, Master’s degree is a plus
• Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) and/or big data systems (Kafka, Spark, Hadoop, HBase, Cassandra, Elasticsearch, etc)
• Experience with Docker & Kubernetes
• Established troubleshooting skills
• 4+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)
• A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed
• Excellent verbal and written technical communication skills
• Prior enterprise support experience in a technical environment strongly preferred
• Experience with a highly-scalable, distributed, multi-node environment (10+ nodes)
• Experience working with code and script languages (Bash, PowerShell, Python, Golang, Rust)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of/experience with automated operations using Puppet, Ansible or SaltStack
• Experience in operating MySQL, Cassandra, Postgres and other transactional databases in a production environment is a strong plus
• Certification on any of the leading Cloud providers (AWS, Azure, GCP,) Docker and/or Kubernetes is a strong plus

Responsibilities

• Provide Support Services to our customers using our flagship TiDB, the ecosystem tools and TiDB Cloud platform
• Troubleshoot the deployment, upgrades and maintenance of the TiDB cluster both in our customer’s private and cloud environments
• Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts
• Collaborate and share solutions with both customers and PingCAPers
• Study and understand critical system components and large cluster operations
• Participate in occasional weekend on-call roster for critical support needs
• Continuously build strong relationships with our customers by delivering exemplary support and timely resolutions to issues impacting their business

Benefits

• Health insurance
• Flexible vacation time
• Paid holidays
• Parental leave