GenAI Architect

Summary

Join ServiceNow's Customer Outcomes team as a GenAI Architect! Drive customer success by leading complex projects, providing technical guidance on ServiceNow's GenAI capabilities, and ensuring successful deployments of Now Assist. You will collaborate with cross-functional teams, stay updated on industry trends, and contribute to thought leadership. This role requires at least 5 years of technology advisory experience with AI and 8+ years building solutions on complex cloud-native platforms. ServiceNow certifications and experience are preferred. Excellent communication and problem-solving skills are essential. Travel up to 30% annually is required.

Requirements

• At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms
• 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms
• Proven track record of driving business growth and customer satisfaction with emerging technology solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer-focused mindset and commitment to delivering high-quality results
• Must be able to travel up to 30% annually

Responsibilities

• Drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities
• Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions
• Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives
• Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners

Preferred Qualifications

• Preferred experience deploying GenAI solutions
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred

Benefits

Work Personas (flexible, remote, or required in office)