IT Support Specialist

Summary

Join DoiT's IT Operations team as an IT Support Specialist, working remotely in the US (Central or Eastern Time Zone). You will be the sole operator in your time zone, providing comprehensive IT support, including onboarding/offboarding, device management, and technical troubleshooting. This role requires strong Google Workspace and MDM expertise, excellent communication skills, and the ability to work independently. You will collaborate with the European team and contribute to continuous improvement of IT operations. The position offers a flexible schedule, various benefits, and opportunities for professional development.

Requirements

• Minimum of 2+ years of experience in IT support or systems administration, with a focus on Google Workspace and MDM
• Advanced proficiency in Google Workspace administration and Jira management
• Strong understanding of device management, MDM solutions, and endpoint security compliance, with advanced experience in Mac support and management in a professional environment
• Fully fluent in English with excellent verbal and written communication skills
• Excellent interpersonal skills to effectively communicate with users and vendors
• Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting
• Detail-oriented, organized, and capable of problem-solving with a strong customer service focus

Responsibilities

• Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts and devices
• Oversee the provisioning, configuration, and management of company laptops and personal mobile devices, with a strong emphasis on Mac laptops and familiarity with Windows machines
• Manage global IT inventory, vendor relationships for hardware ordering, and handle the shipping of new devices, repairs, and retrievals
• Deploy and manage Mobile Device Management (MDM) solutions, overseeing daily tasks and ensuring compliance
• Provide advanced troubleshooting and education for end users on tools such as Google Workspace, Jira, Confluence, GCP/AWS playgrounds, Slack, 1Password, and Rippling
• Set up and coordinate repairs and replacements of computers, including shipping and interim solutions
• Partner with the InfoSec team to support SOC 2 audits and ensure endpoint security compliance
• Monitor laptop activity and manage the deployment of security tools
• Maintain comprehensive documentation of IT processes and support tickets in Confluence and Jira
• Handle business account management and budget reporting related to IT operations
• Manage your time effectively to handle support requests and IT operations autonomously, ensuring consistent support across different time zones

Preferred Qualifications

Experience in a fast-growing global technology startup

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program