Noodle is hiring a
General Manager, Partner Success

Summary

The General Manager of Partner Success at Noodle will manage relationships with university partners, strategize with internal teams, and achieve contractual goals. The role requires 10-12 years of account management experience in the education space and a bachelor's degree; an MBA is preferred.

Requirements

• 10-12 years of account management experience, ideally within the education space
• Bachelor’s degree; graduate degree (e.g. MBA) is a plus

Responsibilities

• Operate as the lead point of contact for any and all matters specific to the university accounts in your portfolio
• Communicate consistently and clearly with our partners to ensure they are engaged with and informed by our work
• Pitch new products and services to current and potential partners and oversee the development of pitch and demo materials
• Nurture high quality, productive relationships with key accounts including decision makers, influencers, and other senior administrators at the university
• Build a deep understanding of the university’s organizational and functional structure and develop an understanding of the culture of their institution’s priorities, values, etc
• Manage renewals with university partners and ensure net revenue retention is positive
• Work hand-in-hand with cross functional teams on strategies & execution plans to ensure partner expectations are met
• Regularly review performance reporting to identify potential issues and quickly work with service leads to address them
• Work in collaboration with service teams to scope out preliminary statements of work and create high-level budgets in support of business objectives
• Create and communicate initial service and project briefs to the Service / Project Managers
• Oversee the timely and successful delivery of projects, by ensuring the service teams have sufficient support without actively managing the output of the service teams
• Communicate clearly the growth/status of accounts to internal and external stakeholders
• Track and report on key account milestones and processes
• Ensure your partners are invoiced according to the invoice management process
• Meet annual revenue growth targets set for your partner accounts

Benefits

• Work from our beautiful NYC office OR the comfort of your home office!
• Great compensation package!
• 401K + match, commission potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company