Digitsonly is hiring a
German Customer Support Manager in Germany

Summary

The job is for a remote Customer Support Team Lead in e-commerce, offering high chances of landing a new job with top brands and the potential to work as a freelancer or in-house. The role involves team leadership, customer support operations, quality assurance, data analysis, and cross-functional collaboration.

Requirements

• Proven experience in e-commerce customer support management
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Familiarity with e-commerce platforms, customer relationship management (CRM) systems, and support tools
• Exceptional communication and interpersonal skills
• Ability to thrive in a remote work environment

Responsibilities

• Lead and manage a remote team of customer support representatives
• Conduct regular team meetings, training sessions, and performance evaluations
• Oversee day-to-day customer support operations
• Implement and optimize support processes to enhance efficiency and customer satisfaction
• Monitor and assess the quality of customer interactions
• Implement and maintain quality assurance standards to uphold service excellence
• Utilize e-commerce analytics tools to identify trends, patterns, and areas for improvement in customer support
• Generate regular reports to assess key performance indicators and make data-driven decisions
• Collaborate with the sales, marketing, and product teams to relay customer feedback and insights for continuous product and service enhancements
• Work closely with other departments to address and resolve escalated customer issues
• Effectively manage and motivate a remote team, utilizing communication tools and platforms to ensure seamless collaboration

Benefits

• Earning potential of € 20.000 - € 30.000
• Opportunity to work as a freelancer or in-house
• A culture of responsibility, high performance, and honesty
• Ability to work from anywhere in Germany
• Additional freelance work opportunities (if desired)