DoctorLogic is hiring a
Manager of Website Technical Customer Support

Summary

The job is for a remote Customer Support Manager at DoctorLogic, a healthcare marketing company. The role involves managing the support queue, project management, and maintaining relationships with customers and internal teams. The salary is $55,000.

Requirements

• At least 2 years of management experience
• At least 3 years of proven experience in customer support or related roles
• Project management experience
• Familiarity with ticket and content management tools, including Monday.com, Jira, Salesforce, Google Search Console, and Google Analytics
• Experience with HTML and CSS required
• Ability to work collaboratively in cross-functional teams

Responsibilities

• Be available between 8 am to 5 pm with on-call availability after hours when necessary for urgent issues
• Project management for larger initiatives requiring collaboration with internal departments and external stakeholders
• Prioritize and manage incoming website maintenance requests, determining queue orders, and disseminating workloads to all specialists
• Maintain exceptional, high-touch communication with internal and external stakeholders through phone, email, and virtual meetings
• Implement, manage, and collaborate with white-label third-party vendors
• Oversee the rollout of third-party vendor products implemented by the Support team
• Manage team data reporting and metrics

Benefits

This position is remote, and applicants will only be considered that live in the following states: AZ, FL, IA, MI, NC, NV, OH, OK, PA, TN, TX, VA, WA, WI