PTW is hiring a
German Support

Summary

Join PTW as a Player Support Advocate and provide world-class customer support to gamers and loyal customers in a remote role. This job requires fluency in the language you are applying for and English, strong communication skills, knowledge of computers, self-motivation, a proactive attitude, good analytical and problem-solving skills, patience, perseverance, and good concentration. Experience in gaming is advantageous but not mandatory.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing. Self-motivated, proactive attitude, ability to work productively and collaboratively within a multilingual team. Logical, methodical approach with good analytical and problem-solving skills. Excellent observation and attention to detail skills with patience, perseverance, and good concentration
• PC requirements: An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally. A minimum of 4 GB RAM memory. Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS. An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old. A screen with at least a 1080p Full HD display. External monitors are acceptable. A (smart)phone usable for two-factor authentication that runs at least: Android 9 or newer. Apple iOS 15 or newer. Your own Webcam, Headset and Laptop/PC. Your own separate and private working area with a comfortable table and chair
• Candidates living in the UK, Philippines, Poland, Romania, Portugal or Brazil must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract. All other candidates must have an Upwork profile or if successful, create an Upwork account
• All candidates should adhere to confidentiality and security protocols, at all times. All candidates will be required to pass an online language and skills test, including a final competency based live interview. All applications should submit their CV in English

Responsibilities

Ensure customer queries are answered with a first-time resolution, respond to queries within agreed response times, resolve technical issues raised by customers, communicate effectively within a dynamic team structure, maintain a world-class service, focus on exceptional responses and excellent quality, work with colleagues across the global customer community to identify trends in any customer queries

Preferred Qualifications

Experience in playing consoles and or PC gaming advantageous. Comfortable discussing technical faults/issues relating to game consoles/PCs. Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous

Benefits

• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. Dedicated employee wellbeing programme. Regular progression opportunities to ensure employees flourish. Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture
• Working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world
• Training: All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support