German Customer Support

Summary

Join our team as a Player Support Advocate and become an ambassador for our brand, providing world-class support to gamers and loyal customers. As one of our Advocates, you will be an essential part of making the customer journey seamless and positive. You will have the opportunity to progress through levels to become a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! We offer full training and ongoing support, with flexible working schedules and a fun environment.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar