German-Speaking Customer Service Agent

Summary

Join our team as a Customer Support Representative in Lisbon, Portugal! This full-time, one-year fixed-term contract position requires native-level German and fluency in English. You will provide timely and effective customer support via phone, email, and chat, resolving technical and account issues. Success in this role involves achieving performance targets related to customer satisfaction and service level agreements. We offer a competitive salary, benefits, and opportunities for career development. Apply today!

Requirements

• Native-level German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and problem-solving skills

Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account-related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Preferred Qualifications

Technical troubleshooting knowledge

Benefits

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development