Key Account Manager

Summary

Join TrustYou, a leading AI-driven hospitality platform, as a Key Account Manager in the DACH region (Germany, Austria, Switzerland), working remotely. You will build and maintain strong relationships with key accounts, driving revenue growth and ensuring customer success. This role requires at least 7 years of key account management experience in the travel or hospitality industry, excellent communication skills in German and English, and a passion for customer excellence. TrustYou offers a flexible, remote-friendly work environment, ongoing career development, and various social benefits. You will be responsible for strategic account management, revenue growth, client advocacy, solution selling, and collaboration with internal teams. If you are passionate about customer happiness and making an impact, this is the right opportunity for you.

Requirements

• Minimum of 7 yrs professional experience in the key account management area within the travel or hospitality industry
• Excellent verbal and written communication skills
• Fluent in German and English
• Passion for quality and customer excellence
• Strong work-ethic and hands-on mentality
• Team Player

Responsibilities

• Building and maintaining strong, long-term relationships with key clients, understanding their business goals and challenges
• Identifying upsell and cross-sell opportunities to maximize account potential and achieve sales targets
• Serving as the primary point of contact, ensuring seamless communication and acting as the voice of the customer within the company
• Understanding our product/service offerings and customizing solutions to fit client needs
• Overseeing, coordinating, and managing technical projects for key accounts, ensuring successful implementation, troubleshooting, and timely delivery
• Working closely with internal teams (sales, marketing, product, customer success, and IT) to deliver exceptional service and solutions
• Tracking and analyzing key account metrics, ensuring proactive and strategic account management
• Leading contract discussions and ensuring mutually beneficial agreements
• Representing TrustYou at Trade Fairs and related Events
• Sharing Client Insights/ Trending with Key Account Management Team, Sales, Product and Marketing Teams
• Using SalesForce as leading internal system and ensure high, accurate data quality

Preferred Qualifications

• Experience in a SaaS environment
• Strong interest in software products and hospitality industry

Benefits

• Working in a global, diverse, and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment
• On-going career development, training, and coaching
• Six days for learning & development
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location