German-Speaking Customer Service Agent

Summary

Join our team as a Customer Support Representative (German Speaker) in Lisbon, Portugal, and provide exceptional support to customers of a leading streaming platform. You will be responsible for resolving customer queries through phone, email, and chat, troubleshooting issues, and ensuring high customer satisfaction. This role offers a competitive salary package, fixed weekday schedule, performance and language bonuses, health and life insurance, relocation bonus, support with local registration and accommodation, initial training, and opportunities for career development.

Requirements

• Native-level German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and problem-solving skills

Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account-related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Preferred Qualifications

Technical troubleshooting knowledge is a plus

Benefits

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development