Global Accounts Receivable Collections Specialist

Summary

Join Neo4j's accounting team as a temporary Accounts Receivable Specialist. This fully remote role (EST region only) focuses on billing operations and timely accounts receivable collection. You will build cross-functional relationships, improve financial operations accuracy and efficiency, and contribute to weekly collections forecasts. Responsibilities include managing accounts receivable ledgers, collecting outstanding balances, escalating issues, preparing reports, and handling customer inquiries. The ideal candidate possesses fundamental accounting knowledge, at least three years of accounts receivable experience, and proficiency in Excel.

Requirements

• Fundamental accounting knowledge
• Minimum three years accounts receivable experience
• Proficient with Excel and/or Google Sheets
• Knowledge of accounting close processes
• Excellent communication skills (written and verbal)
• Organize and prioritize, maintain attention to detail and work under critical deadlines
• Attention to detail and excellent customer service skills
• Work independently and balance multiple tasks simultaneously

Responsibilities

• Monitor and manage accounts receivable ledgers, ensuring invoices are sent promptly and payments are collected on time
• Responsible for collecting outstanding receivable balances in accordance with the company’s collection policies. Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment
• Escalate problematic accounts to management, as needed
• Prepare collection reports and track collections progress. Provide weekly collections forecast for cash management purposes
• Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team
• Manage production and distribution of semi-monthly management reporting on status of past due invoices and P.O.s
• Handle customer inquiries related to Neo4j’s credit card based product offerings (i.e. updating addresses in Stripe, re-sending invoices, resolving disputes)
• Assist with invoice creation and distribution via email or upload into customer’s vendor payment portals (i.e. Ariba, Coupa, Tipalti, etc)
• Support the Sales team in obtaining customer Purchase Orders timely and track pending POs
• Monitor the Accounts Receivable inbox and direct inquiries to appropriate team members
• Reconcile customer payments before posting in the Company’s accounting system (Netsuite)
• Participate in process improvement projects and conduct ad hoc analyses as needed
• Support revenue-related audits and reviews, including providing documentation and addressing requests from external auditors

Preferred Qualifications

• Netsuite, Salesforce and SaaS business experience desired
• Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure) a plus

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Certain leaves of absence
• Stock option grant
• Annual bonus