Collections Specialist

Summary

Join WorkMotion's Finance Operations Team as a Collections Specialist and contribute to a global, remote-first company. You will oversee client receivables, ensuring timely payments and maintaining accurate records. Responsibilities include direct communication with clients to resolve payment issues, issuing statements, and collaborating with internal and external stakeholders. The ideal candidate possesses 2-4 years of experience in high-volume corporate collections, strong analytical and communication skills, and proven client-facing experience. WorkMotion offers a flexible work environment, well-being initiatives, and professional development opportunities. Apply if you are within 2 hours of the Central European Timezone.

Requirements

• 2-4 years experience in high-volume corporate collections experience, ideally in professional services, law firm or a start-up
• Familiarity with Billing and Collections procedures
• Strong prioritisation skills with a self-starter attitude
• Outstanding analytical skills with a keen eye for detail, enabling the identification of patterns, problem-solving, and data-driven decision-making
• Proven experience in a client-facing role, with the ability to build and maintain strong client relationships
• Exceptional English written and oral communication skills

Responsibilities

• Oversee a portfolio of receivables, maintaining accurate records and ensuring timely follow-up on overdue accounts
• Engage in direct communication with clients, attorneys, and experts to determine the reasons for non-payment and work toward resolution
• Issue statements and dunning letters to overdue accounts, providing clear information
• Offer exceptional client service by addressing collection issues, processing and reviewing account adjustments and resolving payment discrepancies, as well as over/short payments
• Take proactive steps to reduce past-due amounts
• Effectively communicate and follow up with professional staff regarding client accounts, ensuring timely resolution
• Establish and maintain professional relationships with clients, attorneys, law firms and experts to facilitate the collection process
• Collaborate with our insurance provider Allianz to assess client financial health
• Conduct the financial analysis of client financial health and make recommendations for retainers, payment terms or other financial protections
• Perform other assigned tasks and duties necessary to support the management

Preferred Qualifications

• German written and oral communication skills
• Experience with NetSuite ERP and Upflow is a strong plus
• Consumer credit knowledge and basic advisory credit knowledge

Benefits

• Global, remote, and thriving:  We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Stay connected: Take part in exciting annual team meetups!