Collections Specialist

Summary

Join WorkMotion's Finance Operations Team as a Collections Specialist and contribute to a global, remote-first company. Oversee client receivables, ensuring timely payments and maintaining accurate records. Communicate directly with clients to resolve payment issues and proactively reduce past-due amounts. Collaborate with internal teams and external partners, including Allianz, to assess client financial health and make recommendations. This role requires 2-4 years of experience in high-volume corporate collections, strong analytical and communication skills, and a client-facing approach. WorkMotion offers a flexible WorkFlex program, well-being initiatives, subsidized gym memberships, training and development allowance, and team meetups. The ideal candidate will be detail-oriented, highly organized, and motivated, and located within 2 hours of the Central European Timezone.

Requirements

• 2-4 years experience in high-volume corporate collections experience, ideally in professional services, law firm or a start-up
• Familiarity with Billing and Collections procedures
• Strong prioritisation skills with a self-starter attitude
• Outstanding analytical skills with a keen eye for detail, enabling the identification of patterns, problem-solving, and data-driven decision-making
• Proven experience in a client-facing role, with the ability to build and maintain strong client relationships
• Exceptional English written and oral communication skills

Responsibilities

• Oversee a portfolio of receivables, maintaining accurate records and ensuring timely follow-up on overdue accounts
• Engage in direct communication with clients, attorneys, and experts to determine the reasons for non-payment and work toward resolution
• Issue statements and dunning letters to overdue accounts, providing clear information
• Offer exceptional client service by addressing collection issues, processing and reviewing account adjustments and resolving payment discrepancies, as well as over/short payments
• Take proactive steps to reduce past-due amounts
• Effectively communicate and follow up with professional staff regarding client accounts, ensuring timely resolution
• Establish and maintain professional relationships with clients, attorneys, law firms and experts to facilitate the collection process
• Collaborate with our insurance provider Allianz to assess client financial health
• Conduct the financial analysis of client financial health and make recommendations for retainers, payment terms or other financial protections
• Perform other assigned tasks and duties necessary to support the management

Preferred Qualifications

• German written and oral communication skills
• Experience with NetSuite ERP and Upflow is a strong plus
• Consumer credit knowledge and basic advisory credit knowledge

Benefits

• We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours
• We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships
• With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Take part in exciting annual team meetups!