Global Education Program Manager

Summary

Join Phocas as an Education Manager and develop, deliver, and manage scalable learning programs for customers, partners, and internal teams. Design engaging education journeys to support product adoption and technical proficiency. Collaborate with subject matter experts to translate their expertise into structured educational programs. Foster a sense of community by encouraging knowledge sharing and creating spaces for ongoing learning. Develop and maintain learning pathways for different audiences. Measure program effectiveness and iterate based on feedback and data. Support onboarding of new hires into technical/customer-facing roles.

Requirements

• 5+ years’ experience in a learning & development, enablement, or technical training role
• Experience designing adult learning experiences across digital and live formats
• Strong instructional design skills (e.g., ADDIE, blended learning)
• Proficient with LMS tools, authoring software (e.g., Articulate, Rise), and video editing platforms
• Excellent communication and facilitation skills

Responsibilities

• Design and deliver educational content aligned to the Phocas customer lifecycle (onboarding, product training, certification)
• Collaborate closely with subject matter experts (SMEs) to translate their expertise into structured, scalable educational programs
• Foster a sense of community across the Phocas ecosystem by encouraging knowledge sharing, showcasing success stories, and creating spaces for ongoing learning and engagement
• Develop and maintain learning pathways for different audiences (e.g., Admins, End Users, Partners, Internal)
• Launch and manage the Phocas Certification and Badging Program
• Own content in the LMS (Learning Management System) and ensure quality, accuracy, and accessibility
• Collaborate with Product, Customer Success, and Marketing to create use case-driven training materials
• Coordinate and deliver live virtual sessions, in-person workshops, and self-serve eLearning
• Measure engagement, completion, and effectiveness of education programs; iterate based on feedback and data
• Train internal teams and partners to deliver consistent education experiences
• Support onboarding of new hires into technical/customer-facing roles

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources