Global HRIS Manager

Summary

Join Turnitin as the People Technologies (HRIS) & Digital Experience Manager, where you will play a crucial dual role. You will oversee the strategic implementation of HR technologies (HRIS) and deploy digital solutions to enhance employee experience. This involves managing various digital tools and resources, from applications to devices and support. As an innovation champion, you will leverage UI/UX expertise, Design Thinking, project management skills, and a deep understanding of people processes. You will partner with various teams to develop and implement web and mobile initiatives, improving the employee experience from recruitment to offboarding. The role also includes conducting research, usability testing, gathering employee feedback, and developing strategies to improve engagement and satisfaction. You will manage multiple projects, ensure compliance, and provide training and support to employees.

Requirements

• BA, BS or Bachelor's degree in psychology, engineering, systems, or any other related career
• HR, MBA or Services Delivery Master Degree
• 8+ years of hands-on experience leading HR Service Delivery Centers, HRSC or Centers of Excellence, knowledge of compliance Reports, Monitor Analytics KPIs, SLA, OKRs, Managing people, Vendor Management
• Proven experience in developing and implementing Digital Employee Experience (DEX) initiatives, strategies and projects with a special focus on creating immersive and personalized experiences for different audiences
• Exceptional leadership and collaboration skills
• Excellent project management skills
• Experience working with cross-functional teams
• Excellent communication, collaboration, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Experience in deploying employee-centric initiatives

Responsibilities

• Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels
• To ensure that these tools are accessible, helpful, reliable, and meet employees' needs and expectations, in order to enable productivity and foster collaboration
• Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding
• Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation
• Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs
• Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services
• Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface
• Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement
• Develop and implement strategies to improve employee engagement, retention, and satisfaction
• Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts
• Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization
• Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps
• Work with the organization's subject matter experts (SMEs) to generate and select high-quality knowledge resources
• Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives
• Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts
• Manage multiple projects concurrently, completing them on time and within budget
• Track project progress and communicate updates to stakeholders
• Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility
• Develop and maintain training documentation, guidelines
• Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms
• Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement
• Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services
• Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security
• Develop and maintain system and user documentation and training materials
• Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations
• Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making
• Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team
• Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time

Preferred Qualifications

• Certified PM or Agile PM or similar is a plus
• Work experience in global high-tech industries, e-commerce or consultant firms
• Visual UI/UX certificate or Master Degree or Customer Experience Master degree is a plus
• Experience in MS Office and Google Docs & spreadsheets

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*