Global Sales Operations and Renewals Specialist

Summary

Join RedSeal, a leader in network exposure analytics, as a Sales Operations Specialist! This remote position supports the field sales team in quoting, order processing, and contract management across various regions. You will manage the renewal pipeline, strategize with sales directors for account growth, and oversee support portals. The role requires strong analytical and problem-solving skills, experience with Salesforce and CPQ tools, and a collaborative approach. You will create reports, improve processes, and contribute to the overall efficiency of the sales organization. RedSeal offers a remote work environment and is an equal opportunity employer.

Requirements

• 5 years of experience in Sales Operations, Deal Desk, or equivalent combination of education and experience
• Highly curious, analytical, motivated, and process-oriented individual
• Exceptional attention to detail, analytical, critical thinking and problem-solving skills, and experience applying these skills to resolve operational process and system issues
• Exceptional organizational, project management and time management skills
• Experience with Salesforce, Configure, Price and Quote (CPQ) tools
• Ability to understand a complex system architecture in which data flows between interconnected systems, managed by different teams
• Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization’s efficient operation and success

Responsibilities

• Support field team in quoting scenarios across US; primary sales operations support for EMEA, Canada and Japan
• Approve quotes and orders, resolve CPQ contract issues and ensure renewal opportunities auto-populate
• Manage renewal pipeline and associated revenue as assigned. Focus on customer satisfaction, full-year communication and possible account growth
• Strategize with Sales Directors to support expansion sales opportunities in existing accounts
• Manage the oversight and troubleshooting for Support Portal, Partner Portal, Deal Registrations etc
• Respond and resolve inbound customer inquiries via phone and email
• Create, maintain, and utilize control reports to improve salesforce data integrity
• Create and maintain sales operations process documents to identify process improvements and efficiencies
• Support price list and contract management within RedSeal as well as with global distributors
• Use data and reporting to support Sales Directors and Sales Leadership
• Continuously evaluate Salesforce.com and Salesforce CPQ functionality to identify and recommend improvements/automation which will further scale current processes
• Approach each job task with attention to detail, problem solving and analytical mindset
• Other duties as assigned

Benefits

This is a remote, work from home position