Renewals Specialist

Summary

Join Samsara's Customer Success team as a Renewal Customer Success Manager and own the renewal customer experience for our AE1 customer base (<$30K ARR). You will build out processes, A/B test, de-escalate customers, proactively reach out and negotiate with at-risk customers, and report progress to senior leadership. This role requires strong business acumen, a passion for scaling organizations, and an eagerness to deliver data-driven improvements. You will work closely with top-tier executives and gain hands-on operational experience and customer-facing presence. This remote position is open to candidates based in Mexico. Samsara offers a competitive total compensation package, including health benefits and flexible working.

Requirements

• 2+ years of experience in sales, account management, sales operations, or other customer-facing positions
• High level of interest in the IoT space
• Excitement around growing a sales career
• Motivated to be in a goal-oriented, quota-carrying role
• Comfortable in a dynamic, customer-facing environment
• Strong organizational skills and business judgment with the ability to handle projects end-to-end
• Bachelor’s degree from a 4-year institution

Responsibilities

• Work cross-functionally to accommodate client needs for renewal
• Own the auto-renewal component of Samsara’s customer journey
• Organize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experience
• Communicate patterns and guide process improvement projects with Renewal Leadership
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

• Full time employees receive a competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund