Everbridge is hiring a
Renewal Specialist

Summary

Everbridge is seeking a Renewal Specialist to collaborate with Account Managers for renewals of US-based customers, ensuring timely, successful renewals and contributing to a 95% customer retention rate. The position is remote/home-based in Hungary and requires alignment with US working hours.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience
• Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area
• Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions
• Ability to collaborate with multiple stakeholders
• Good attention to detail with proven organizational and administrative skills
• Good understanding of the sales process and timing, with the ability to close renewal sales over the phone
• Proficient in the latest versions of Microsoft Office products
• Excellent verbal and written communication skills

Responsibilities

• Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
• Manage timelines and deliverables to ensure on time renewals
• Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
• Assist in the creation and execution of nurture campaigns within Totango
• Interact directly with customers regarding renewals and account health
• Assist Account Managers with the creation of account reviews
• Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
• Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight
• Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
• Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
• Help refine renewal process to increase efficiencies and ensure timely renewals
• Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
• Assist with various projects provided by management

Preferred Qualifications

• Proven track record of increasing revenues within existing accounts is a plus
• Experience with Salesforce.com is a plus

Benefits

• Comprehensive healthcare coverage
• Life & Total Permanent Disability Insurance
• Cafeteria plan