Ground Network Field Technician

Summary

Join SpaceX as a Ground Network Field Technician and play a crucial role in deploying and maintaining the Starlink ground station network. This 100% remote position requires 100% travel, primarily within the USA. You will deploy, troubleshoot, and repair Starlink hardware, diagnose network issues, and create training documentation. The ideal candidate possesses experience in telecom or a related field, strong troubleshooting skills, and a meticulous approach. SpaceX offers competitive hourly pay, comprehensive benefits including health, vision, dental, 401k, paid time off, and various other perks. This role demands extensive travel and the ability to work in diverse environments.

Requirements

• High school diploma or equivalency certificate
• 2+ years of experience as a mechanic or technician in an engineering field (Telecom, Internet Service Provider, etc..)
• Experience troubleshooting and fixing physical network related issues in the field (Fiber cuts, mechanical issues, power outages, replacing hardware components, etc..)
• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
• Ability to travel as required; travel will be approximately 100% of the time (Primarily within the USA, limited international travel)
• General physical fitness and the ability to lift up to 30 lbs. is required for some tasks
• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand
• Ability to work at elevated heights
• Typically exposed to work in extreme outdoor environments – heat, cold, rain
• Work performed in an environment requiring exposure to fumes, odors, and noise

Responsibilities

• Deploy, troubleshoot, and repair Starlink ground hardware as part of a close-knit team of exceptional engineers and specialists
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation
• Investigate and resolve issues with onsite commercial network and routing hardware
• Improve existing, and create new, training documentation for continuous improvement of team skills

Preferred Qualifications

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications
• Meticulous attention to detail, standards, and documentation
• Ability to read, understand, and follow electrical/mechanical drawings and schematics
• Experience in cell tower and site construction or maintenance
• Experience with low earth orbit tracking antennas, stabilizers, or VSAT antennas
• Experience working with fiber optics; network and telephony installation; and/or AV installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
• Experience with facilities and related infrastructure construction and maintenance (diesel/natural gas generators, DC battery banks, etc.)
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
• Experience operating articulating boom lifts, forklifts, scissor lifts, and other work site machinery
• Experience with low voltage AC & DC power distribution, operational understanding of Ohm’s Law, and the ability to safely use a multi-meter
• Fluency with languages in addition to English

Benefits

• Pay range: Ground Network Specialist/Level 1: $32.00 - $40.00/hour Ground Network Specialist/Level 2: $36.00 - $45.00/hour Ground Network Specialist/Level 3: $40.00 - $50.00/hour
• Long-term incentives, in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• The ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year