Growth and Customer Success Manager

Summary

Join Ofload, a high-growth FreightTech company, as a Customer Growth & Customer Success Manager. You will drive deep customer engagement and retention, ensuring customers realize long-term value from Ofload's solutions. Responsibilities include owning a portfolio of key customers, acting as a trusted advisor, leading business reviews, building relationships with stakeholders, collaborating with internal teams, and contributing to team culture. The ideal candidate has 2+ years of experience in a senior role within the transport and logistics industry, proven success in account management, commercial acumen, understanding of logistics operations, strong communication skills, and a collaborative mindset. Ofload prioritizes impact, aptitude, and passion. The company offers various benefits, including flexible work arrangements, a learning and development budget, in-house workshops, and office perks.

Requirements

• 2+ years experience in a senior role within the transport and logistics industry, with proven success in account or relationship management
• Commercial acumen with the ability to link customer goals to product features and business outcomes
• Understanding of logistics operations and the ability to engage with both executive stakeholders and frontline users
• Confident communication and presentation skills, with the ability to influence and build credibility internally and externally
• A collaborative mindset, with experience mentoring others and working cross-functionally to solve complex customer needs

Responsibilities

• Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload’s solutions
• Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes
• Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload’s capabilities
• Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner
• Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements
• Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives

Benefits

• Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones
• Access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
• Our annual Summer Camp offsite
• Weekly catered breakfast, monthly team lunch and a number of delicious snacks
• Morning brew of your choice at our local cafe
• Quarterly celebrations and team events
• Table tennis, board games and an office library