Growth Strategist

Summary

Join our team as a Customer Growth Strategist to work directly with customers, guide them in using Mutiny's platform, and develop ABM and personalization programs. This role combines aspects of customer success and marketing, requiring strategic advising, coaching, and synthesizing learnings to build scalable experiences.

Requirements

• 3-8 years of experience in a CSM/AM role owning renewal and expansion. Marketing or Sales technology experience is required
• A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience through Account Based Marketing strategies
• An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change
• Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment
• A strong collaborator and communicator that virtually everyone loves to work with
• Good project management skills. Can stay organized and keep the trains running on time to hit goals
• Someone who can write practical advice and share analyses in a crisp, clear and engaging way
• A creative thinker who is quick on their feet and can pull things together in a scrappy way
• A kind human who wants to build an extraordinary customer experience, culture and brand

Responsibilities

• Own onboarding, adoption, renewal and expansion for your customers
• Partner closely with each customer to teach them how to use Mutiny’s all-in-one AI-native platform for identifying, engaging and converting their target accounts
• Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly
• Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment
• Build executive relationships and multi-thread with your customers, including limited travel to visit customers onsite
• Tell relevant, engaging, and data-driven stories through executive business reviews
• Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers

Benefits

• Live and work from anywhere in the US or Canada
• Offsites multiples times per year in fun cities like Brooklyn, Denver and Miami
• Flexible paid time off and generous parental leave
• 100% medical, dental, and vision coverage
• $1,500 WFH stipend