Head Of Content Design

Summary

Join Cleo, a fast-growing fintech unicorn, as their Head of Content Design. Lead and mentor a team of content designers, shaping the future of financial guidance through engaging user experiences. Collaborate with cross-functional teams to integrate Cleo's tone of voice into the product and build scalable processes. Champion user-centric design and advocate for content design's strategic role within the company. This senior leadership position requires significant experience in a similar role within product-focused tech companies and a proven track record of success. Cleo offers a competitive compensation package, flexibility, and various benefits to support employee well-being and professional growth.

Requirements

• This is a senior leadership position which requires someone with significant experience in a similar leadership role in a product-focused tech companies
• Deep expertise in content design or UX writing, with proven success crafting engaging and user-centred experiences for mobile products
• Demonstrated hands-on experience in conversational design and chat-focused user interfaces, including comfort working with LLM-powered content at scale
• Previous experience and understanding of designing products for a US audience
• Strong leadership skills, with a track record of managing and mentoring teams (including managing managers) in fast-paced, high-growth environments
• Experience collaborating effectively with cross-functional partners, balancing competing priorities, and navigating complex, highly regulated industries
• Passion for creating inclusive, thoughtful, and impactful user experiences that reflect the diverse needs of Cleo’s global audience
• A strategic and adaptable mindset, with the ability to advocate for content design and shape processes that support high-quality, user-focused work

Responsibilities

• Shape the future of financial guidance: Lead the integration of Cleo’s tone of voice into the product and set the vision for content design that engages millions of users with personalized, delightful experiences
• Inspire and lead a world-class team: Guide and mentor a talented group of content designers, fostering an environment where creativity and collaboration thrive. Empower them to deliver exceptional work across Cleo’s ambitious product roadmap
• Build meaningful partnerships: Work closely with Product, Engineering, Marketing, and AI/ML teams to bring innovative ideas to life, ensuring a seamless and unified user experience across Cleo’s ecosystem
• Drive strategic impact: Develop scalable processes and systems that enable your team to deliver at speed without compromising quality. Ensure content design plays a critical role in Cleo’s strategy to become the world's most intelligent finance coach
• Champion user-centric design: Advocate for content design’s role in shaping user experiences that simplify and enrich people's financial lives, balancing creativity with measurable impact
• Be a voice for design leadership: Collaborate with Cleo’s senior leadership, including the founder/CEO, to represent content design as a strategic pillar in Cleo’s mission to improve financial wellbeing globally

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• 401k matching
• Medical Insurance, Dental and Vision care
• Generous Parental Leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill