Remote Head of Customer Retention

Summary

The job is for a remote Head of Customer Retention at IMPACT BRANDS, a health and wellness company offering remote work, a home office budget, health and wellness budget, quarterly bonuses, holidays, volunteering opportunities, personal development opportunities, professional growth, access to company products, flatwork culture, team spirit, and various other benefits.

Requirements

• Bachelor's degree in Marketing, Communications, or related field
• Proven experience in email marketing with demonstrated expertise in leading and developing high-performing teams
• Proficiency with email marketing platforms (e.g., Ontraport, Mailchimp, HubSpot)
• Strong understanding of HTML/CSS for email template creation
• Experience with data analytics and reporting tools (e.g., Google Analytics)
• Knowledge of email inboxing and email deliverability strategies
• Ability to interpret data to make informed marketing decisions
• Excellent communication and interpersonal skills
• Strong project management and organizational abilities

Responsibilities

• Develop and implement the overall email marketing strategy
• Design email campaigns to enhance customer engagement and drive conversions
• Manage end-to-end email marketing campaigns
• Oversee the creation of compelling email content and templates
• Analyze campaign performance metrics and customer data
• Use insights to optimize campaigns and improve ROI
• Implement segmentation strategies to target specific customer groups
• Lead and mentor the email marketing team while fostering a collaborative and innovative team environment

Benefits

• Hiring bonus
• Remote work
• Quarterly reward
• Home office budget and choice between a MacBook or a Windows-based workstation
• Health and wellness budget
• More free time (25+ Working Days of Holidays, shorter Summer Fridays)
• Volunteering opportunities
• Personal development opportunities (online training, conferences worldwide)
• Professional growth (exceptional performance is recognized and rewarded with career advancement based on contributions to the company's success)
• Access to company products
• Flatwork culture (the chance to influence the company right from the start)
• Team spirit (enjoy regular team-building activities and engaging in online events)
• Various other benefits (Virtual Lunch, Welcome Package, etc.)