Head of Customer Success and Partnerships

Summary

Join Idoven, a leading AI-powered cardiology platform, as the temporary Head of Customer Success & Partnerships. This role is crucial for driving revenue growth, fostering strategic partnerships, and ensuring exceptional customer experiences. You will lead and develop a growing team, focusing on customer satisfaction and measurable outcomes. The position offers a unique opportunity to contribute significantly within a dynamic and international environment. This temporary role is to cover maternity leave. The company boasts impressive partnerships and awards, reflecting its innovative approach to healthcare.

Requirements

• 8+ years of experience in customer success, account management, or commercial leadership roles, preferably in SaaS, HealthTech, or AI-driven sectors
• Proven track record of building, managing, and scaling customer success teams and commercial functions
• Strong experience driving partner acquisition, onboarding, and long-term engagement with measurable success
• Commercial acumen and experience in market access, partnerships, or enterprise-level negotiations
• Exceptional leadership, communication, and stakeholder management skills
• Ability to work autonomously and drive strategic initiatives in a fast-paced, international environment
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and a data-driven approach to managing customer success metrics
• Fluency in English (Spanish is a plus)

Responsibilities

• Develop and execute a global strategy to drive customer success, commercial growth, and partnerships in key markets
• Lead and build the Customer Success team to ensure partner satisfaction, strong client relationships, and measurable outcomes
• Own and drive key accounts, ensuring client retention and growth by identifying upsell/cross-sell opportunities
• Establish and nurture strategic alliances with healthcare organizations, tech partners, and market access stakeholders
• Collaborate with Sales and Marketing to define customer success metrics, improve go-to-market processes, and drive adoption
• Work closely with Product, Engineering, and AI teams to ensure customer feedback drives product improvement and innovation
• Develop scalable systems and frameworks for managing customer journeys, renewals, and partnership workflows
• Lead and inspire a growing team of account managers and customer success professionals

Preferred Qualifications

• Experience working with enterprise clients or large-scale B2B partnerships
• Familiarity with healthcare systems, market access strategies, or medical compliance frameworks (e.g., ISO 13485, GDPR)
• Background in digital health, SaaS platforms, or AI solutions

Benefits

• Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to
• Learning and development opportunities and training budget
• Flexible Remuneration
• Health Insurance
• Access to Wellhub (Gympass), empowering your physical and mental wellness!
• 23 holidays, your birthday off, and December 24th and 31st half days to celebrate!
• Regular team events and Thursday happy hours