Head of Customer Sales

Summary

Join Keypath Education, a global EdTech company, as the Head of Customer Sales to lead a distributed team of sales professionals. You will be responsible for converting student inquiries into enrollments, building a high-performing sales culture, and optimizing the conversion journey. This hands-on leadership role requires strategic thinking and cross-functional collaboration with Marketing, Product, IT, and Account Management. You will champion a values-led culture, embed best practices, and use data insights to inform decision-making. The role also involves shaping organizational strategy, leading change initiatives, and ensuring compliance with regulations. Keypath offers a variety of benefits, including flexible work options, health and wellbeing programs, learning and growth opportunities, and employee-led initiatives.

Requirements

• 10+ years in senior sales leadership, ideally in tech, education, or contact centre environments
• Proven success leading distributed, target-driven teams in high-volume settings
• Strong commercial acumen and strategic thinking, with deep expertise in sales metrics, pipeline optimisation, and conversion strategies
• Experience driving cultural and performance transformation across complex operational teams
• Advanced proficiency in CRM and CX systems (e.g., Microsoft Dynamics, Genesys preferred) and sales analytics tools

Responsibilities

• Lead, coach, and inspire the Admissions team to achieve and exceed enrolment targets across all university partnerships
• Build a sales-first culture focused on coaching, accountability, and high performance
• Drive sales pipeline management, team capability development, and effective student conversion strategies
• Embed strong team rhythms, performance analytics, and transparent communication
• Design and optimise the conversion journey, ensuring seamless transitions across Marketing and Admissions
• Champion a culture of service excellence, continuous improvement, and innovation
• Collaborate with the Marketing and Account Management teams to align sales strategies with partner priorities and go-to-market initiatives
• Actively shape organisational strategy and transformation by championing the voice of Admissions in cross-functional leadership forums
• Inform enterprise strategy and functional innovation through data-driven insights and forward-looking sales perspectives
• Lead change initiatives and system optimization projects that improve team performance, digital enablement, operational efficiency and customer outcomes
• Work closely with Product, Marketing, IT, and Account Management to ensure aligned execution of program launches and ongoing improvement initiatives
• Use data insights to inform decision-making, improve conversion outcomes, and drive process optimisation
• Lead monthly and quarterly business reviews, forecasting student enrolments and identifying risks and opportunities in collaboration with the broader Growth team
• Partner with Finance and Insights to deliver accurate and actionable reporting to internal and partner stakeholders
• Ensure compliance with regulatory and partner-specific requirements in all enrolment and student communication practices

Preferred Qualifications

• Strategic agility: Able to see the big picture, anticipate trends, and plan accordingly
• Leadership presence: Credibility, clarity and empathy in communication, with a proven ability to influence at all levels
• Operational discipline: Hands-on execution ability, with strong process thinking and optimisation mindset
• Growth mindset: Thrives in a fast-paced environment and embraces innovation and continuous learning
• Student-centricity: Committed to the success and experience of our learners and the success of our university partners

Benefits

• Opportunity to work in-office, hybrid, or remotely, with laptop and hardware provided for your home office
• Access to health & wellbeing programs, including an Employee Assistance Program and Mental Health Days
• Dedicated DEI committee
• Learning & growth opportunities, including access to LinkedIn Learning and career development programs, and staff discount for Master's degrees from our many university partners
• Employee-led initiatives such as Culture Club, Team Green, Sustainability, and more
• Company events and activities run in-office and remotely
• Fast-growing company with increasing career path opportunities