Head of Customer Success

Summary

Join Copy.ai, a leading generative AI platform with over 16 million users, as the Head of Customer Success. You will develop and implement a best-in-class customer success strategy, build and lead a high-performing team, and partner with leadership on go-to-market strategies. This role requires 10+ years of experience in customer success and/or client implementation at SaaS startups, including 4+ years in a leadership position. Copy.ai is a fully remote company offering competitive salary, stock options, excellent medical, dental, and vision insurance, unlimited PTO, a 401k plan, and more. The ideal candidate is a data-driven, collaborative leader based in the San Francisco Bay Area.

Requirements

• 10+ years of experience in Customer Success and/or Client Implementation/Onboarding at SaaS startups
• 4+ years in a CS leadership position
• Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
• Data-driven decision maker with a strong focus on execution and accountability
• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
• Excellent communication and interpersonal skills
• Based in the San Francisco Bay Area

Responsibilities

• Develop a scalable and innovative strategy and vision for the Customer Success and Implementations
• Build and lead a Customer Success and Implementations Team that delivers world class client experience
• Provide strategic influence with customer accounts as well as internally for programs and initiatives
• Align and influence the Leadership Team on Customer Success and GTM strategies and tactics
• Leverage data to drive and scale strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription
• Partner closely with the Sales organization to drive growth and retention and improve efficiency
• Develop and implement scalable customer success and implementations policies, procedures, and standards

Benefits

• Competitive salary and stock option equity packages
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums
• 100% REMOTE startup!
• UNLIMITED PTO
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year