AIRINC is hiring a
Head of Customer, Remote - United States

Summary

The job is for a Customer team leader in Air, a fast-growing SaaS company. The role involves managing account management, customer success, customer support, onboarding, and community to scale retention, engagement, and expansion motions. The candidate will influence the product roadmap and positioning.

Requirements

• 8-10+ years of experience leading go-to-market functions within a fast-growing SaaS environment with a focus on post-sales motions
• Demonstrated record of entrepreneurial achievement and/or leadership
• Customer-centric at your core and are a champion for customers
• Proven ability to take concepts and ideas to execution and close
• Problem solver; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone

Responsibilities

• Manage account management, customer success, customer support, onboarding, and community
• Scale our retention, engagement, and expansion motions
• Develop valuable insights that directly influence our product roadmap and positioning

Benefits

• Air contributes 90% to medical, dental, and vision insurance and 75% to dependent coverage
• Employees also have life insurance, disability insurance, and membership to One Medical
• We offer a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days