Rain is hiring a
Head of Customer Success, Remote - United States

Summary

The job is for a Head of Customer Success at a fintech company, Rain. The role involves leading the customer support team, improving customer experiences, collaborating with product, engineering, and operations teams, creating scalable processes, and providing regular insights to the executive team. Remote work is allowed.

Requirements

• Proven experience leading a customer success or customer experience team in a fintech or tech environment
• A deep understanding of customer lifecycle management, with a focus on driving user engagement and satisfaction
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams
• A passion for the future of money, with a desire to stay ahead of industry trends

Responsibilities

• Design, grow and manage our customer support team
• Develop and execute strategies to improve customer experiences
• Collaborate closely with product, engineering, and operations teams to ensure the voice of the customer is reflected in everything we do
• Create and implement scalable processes and systems to support our growing user base
• Provide regular insights and feedback to the executive team on customer trends, needs, and areas for improvement

Preferred Qualifications

Experience with banking as a service (BaaS), stablecoins, crypto or blockchain products

Benefits

• Unlimited time off
• Flexible working
• Flexible Benefits (Comprehensive health, dental, and vision plans, plus company-subsidized life insurance)
• Equity plan
• Rain Cards (cards to help team members become familiar with core products)
• Health and Wellness (reimbursements for eligible wellness spending like gym memberships and fitness classes)
• Team summits (regular team gatherings to build relationships, strengthen bonds, and share vision)