Head of Global Fulfilment

Summary

Join Nivoda, a technology-driven company revolutionizing the global jewelry industry, as its Head of Global Fulfilment. You will optimize and streamline worldwide fulfilment operations, ensuring a fast, efficient, and customer-satisfying experience. This role involves managing a large team across multiple regions, focusing on operational efficiency, automation, and delivery reliability. You will develop and implement long-term operational strategies, manage budgets, and drive continuous improvement initiatives. The ideal candidate is a high-caliber operations leader with strong business acumen, process expertise, and people leadership skills. This position offers a fast-paced, global work environment with opportunities for significant impact and exposure to senior leadership.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field or a comparable domain or equivalent professional experience
• Minimum of 7 years experience in Operations with a minimum of 3 years developing and managing the department
• Demonstrated results that improved specific KPIs in collaborating with tech and product
• Experience working remotely, including effectively managing remote teams
• Experience hiring, developing and managing a high performing team
• Experience navigating cultural differences and fostering diversity in a cross-cultural environment

Responsibilities

• Develop and implement long-term operational strategies aligned with the company's overarching goals, focusing on strategic planning initiatives, labour forecasting, rate projections, and peak season strategies
• Oversee and manage all fulfilment activities within Nivoda to streamline processes
• Establish clear goals and metrics for quality, productivity, and customer experience that drive continuous improvements
• Execute the operational budget across regions, including efficiency, productivity, labour planning and any other areas
• Drive continuous improvement initiatives to enhance operational efficiency and productivity, exceeding business goals
• Effectively engage the Operations team to gather insights, solicit ideas, and resolve organisational issues collaboratively
• Build and develop a high-performing operations team, providing guidance, mentorship, and support
• Leverage data to gather, analyse, and interpret operational data, providing actionable insights that inform our strategic direction
• Proactively identify trends, anomalies, and opportunities for improvement within operational data; translate these insights into actionable plans and initiatives

Preferred Qualifications

• Lean or SixSigma trained
• Skilled in building and improving processes, and project management
• Expertise in stakeholder management across various organisational levels
• Strong analytical skills and a data-driven mindset, capable of interpreting data to make informed decisions and deliver operational strategy
• Willingness to travel (10-20%)

Benefits

• Fast-paced and global working environment
• The opportunity to be part of a hyper growth scale up, where your contributions can have a significant impact on shaping the company's future success
• Exposure to senior leadership and the opportunity to contribute to strategic decision-making
• Remote working environment
• Generous holiday allowance
• Flexible working