Head of Property Operations

Summary

Join BH Properties, a commercial real estate investment firm, as their Head of Property Operations! This remote position, based in the Philippines, requires strong leadership and hands-on experience in commercial property management. You will lead a growing team, manage tenant relations, oversee property maintenance, and ensure compliance. The ideal candidate possesses 5-10 years of experience in commercial property management, excellent communication skills, and proficiency in MS Office. This role offers a generous consulting fee and benefits package, along with opportunities for professional development within a growing company. You will report to the Managing Directors of Asset Management and work during standard US Pacific Time business hours. The position involves both strategic planning and direct support of property managers.

Requirements

• Prior experience working for a commercial real estate company is required
• Minimum of 5-10 years of broad-based commercial property management experience
• Strong communication skills with both internal and external customers and at all levels within the organization
• Good understanding of contracts, leases and leasing objectives
• Skilled in customer service and tenant relations
• Ability to present self and company in a professional manner in all customer communications and actions
• Solid time management skills with the ability to prioritize, organize and successfully balance multiple tasks and requests
• Must be able to exhibit initiative and work independently
• Must have a strong work ethic and the ability to work in a fast-paced environment
• Must be a team player and work well with Senior Management, tenants, contractors, accounting team, and other daily contacts
• MS Office proficiency expected

Responsibilities

• Serve as the primary point of contact for tenant service requests and inquiries
• Assist in establishing and maintaining positive relationships with tenants, ensuring timely follow-up on concerns and compliance with lease requirements
• Coordinate with local vendors for repairs, maintenance, inspections, and compliance documentation
• Assist in onboarding and managing vendor relationships, including scheduling and performance tracking
• Troubleshoot property-level issues, identify areas for improvement, and provide actionable recommendations
• Track and manage lease expirations, renewals, rent escalations, and other critical dates
• Monitor rent collections and escalate delinquencies to accounting or legal as needed
• Maintain organized digital records of lease documents, vendor contracts, COIs, and compliance records
• Assist in preparing annual property budgets and monitor expenses to ensure adherence
• Assist in calculating CAM charges and support reconciliation and collection processes
• Review and code operating expenses per company policies
• Generate reports including occupancy updates, lease tracking summaries, work order logs, and variance analyses
• Support capital project tracking and vendor follow-up
• Submit timely updates and participate in recurring internal property status meetings
• Provide leadership and day-to-day oversight for a growing remote property operations team
• Serve as the liaison between remote staff and U.S. leadership to ensure clarity of roles, responsibilities, and expectations
• Develop and document standard operating procedures (SOPs) and best practices for property operations support
• Mentor and train new team members to uphold quality and efficiency
• Identify gaps in the current process and recommend operational improvements
• Coordinate workload distribution, deadlines, and staffing levels as the team expands
• Provide performance feedback and participate in hiring decisions as needed

Preferred Qualifications

• Graduated cum laude or better from university is preferred
• Experience with Yardi a plus

Benefits

We offer a generous consulting fee & benefits package, along with the opportunity for development and stability within a well-capitalized, entrepreneurial, and growing real estate investment group