Director

Summary

Join Constant Contact as the Director of Global Public Relations to lead and execute a comprehensive communications vision, positioning the company at the forefront of the small business revolution. You will architect and implement innovative PR strategies, cultivate media relationships, and generate earned media coverage. This role involves building iconic thought leadership, transforming company executives into industry voices, and driving data-powered storytelling. You will also spearhead global communications, ensuring cohesive brand presence across international markets, and master crisis leadership and reputation management. The position requires collaboration across various departments and the ability to build consensus and drive results. This is a transformational role for a visionary communications leader.

Requirements

• Visionary Experience
• 8-12 years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and SMB tech space
• 4+ years directing complex, multi-market communications programs that delivered transformational business results
• Proven track record of generating breakthrough media coverage in premier business and technology publications
• Demonstrated expertise in executive positioning and internal/external communications alignment
• Strategic Excellence
• Master of data-driven storytelling with experience transforming research into compelling media narratives
• Global communications expertise with successful multi-market campaign leadership
• Crisis communications mastery with proven ability to navigate complex reputation challenges
• Exceptional project management skills with meticulous attention to detail and flawless execution standards
• Leadership DNA
• Natural cross-functional collaborator who builds consensus and drives results across complex organizations
• Strategic thinker who translates ambitious business visions into executable communications strategies
• Detail-oriented perfectionist who maintains exceptional standards while scaling impact
• Cultural intelligence and global perspective with deep understanding of international market dynamics

Responsibilities

• Architect Brand Dominance Through Earned Media
• Pioneer innovative PR strategies that catapult Constant Contact's visibility and market leadership across global markets
• Collaborate with the Executive Creative Director and Head of Brand to develop and refine comprehensive brand strategy and narrative positioning
• Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape
• Generate game-changing earned media coverage that drives measurable business impact and positions us as the undisputed leader in small business empowerment
• Craft story frameworks that transform how the world understands small business potential and digital marketing innovation
• Build Iconic Thought Leadership
• Collaborate with internal communications to create a unified executive presence that drives industry conversations
• Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution
• Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums
• Shape the global dialogue around entrepreneurship, digital transformation, and small business resilience
• Drive Data-Powered Storytelling Revolution
• Partner with our market insights center of excellence to transform proprietary research into compelling narratives that capture global attention
• Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority
• Orchestrate perfectly-timed, multi-channel campaigns that maximize the impact of every data story and research initiative
• Turn insights into influence, positioning our research as the definitive resource for understanding small business trends
• Lead Global Communications Excellence
• Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance
• Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets
• Create scalable global frameworks that amplify our message while respecting cultural nuances and market dynamics
• Drive measurable PR performance that demonstrates clear ROI and business impact across every market we serve
• Master Crisis Leadership & Reputation Excellence
• Develop bulletproof crisis communication strategies that protect and enhance brand reputation during challenging moments
• Lead high-stakes reputation management with decisive action and strategic thinking that turns challenges into opportunities
• Anticipate and neutralize potential risks while building resilient communication frameworks for long-term brand protection
• Command crisis situations with confidence, ensuring Constant Contact emerges stronger from every challenge
• Champion Cross-Functional Innovation
• Break down silos and build unprecedented collaboration across marketing and the rest of the company
• Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail
• Drive alignment and accountability across diverse teams while maintaining exceptional standards and brand consistency
• Create systems and processes that scale excellence across every communications touchpoint

Preferred Qualifications

• Degree in communications, business, or related field
• Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems
• Extensive international market experience
• Proven track record of award-winning campaigns and industry recognition - examples or portfolio may be requested

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities