Head of Sales and Customer Success

Summary

Join Halo, a fast-growing B2B startup, as the Head of Sales and Customer Success. This critical leadership role requires owning the revenue generation strategy and managing a team of six. You will drive sustainable growth, aligning sales and customer success, and establishing effective GTM processes. The position demands strategic vision, operational rigor, and hands-on execution to significantly impact the company's scalability. You will work closely with the CEO and executive team, contributing to company-wide decision-making. This is an opportunity to make a significant impact at a fast-growing company.

Requirements

• 7+ years of experience leading and scaling the go-to-market function at a enterprise B2B technology startup
• 3+ years in sales and/or customer success serving large Fortune 500 enterprises with multiple decision-makers and complex sales cycles
• Deep understanding of GTM strategies for enterprise B2B Sales and Customer Success
• Strategic thinking mixed with a strong bias to action - you don't shy away from getting your hands dirty
• Exceptional analytical skills with the ability to interpret data and drive data-informed decision-making
• Excellent leadership and communication skills with the ability to inspire and align teams around shared goals
• Advanced coaching skills and commitment to helping team members grow professionally
• Skilled at adapting strategies in response to changing business priorities or market conditions
• Strong strategic planning skills with implications across multiple functional areas
• Proven ability to manage competing priorities while maintaining focus on long-term objectives
• Proficient in data analytics tools, CRM systems, automation tools, and business intelligence platforms

Responsibilities

• Drive growth by identifying new use cases, uncovering revenue streams and shaping our go-to-market strategy
• Own the achievement of revenue, customer acquisition, retention, and expansion targets through direct management of Sales and Customer Success with influence over Marketing
• Align cross-functional teams and feedback loops to deliver a seamless customer journey from acquisition to retention
• Establish or improve GTM processes and operations such as forecast and pipeline management, sales and CS playbook definition, tech stack utilization and more
• Maintain consistent operational cadence around forecasting, resource allocation and reporting in partnership with Finance and other departments
• Build, lead, and mentor high-performing sales and customer success teams
• Provide active deal coaching, including negotiation support, guidance on deeper qualification and discovery, and executive participation in client calls
• Foster a culture of collaboration, accountability, and continuous improvement
• Act as a strategic partner to the CEO and executive team, contributing to company-wide decision-making

Benefits

• Get paid well. We believe top talent should get top pay and don’t want you to sacrifice salary for your dream job
• Share in the upside. Early employees have an outsized impact on a startup’s success. It’s only fair that you receive meaningful equity in return
• Donate to research. Make a donation to scientific research you care about and we’ll match your donation dollar-for-dollar
• Volunteer for research. Participate in a research study through ResearchMatch, a nonprofit funded by the NIH, and get a $500 bonus check
• Stay healthy. We don’t ever want your health to be a source of stress and offer top-of-the-line medical, dental, and vision benefits
• Escape for the Winter. From December to March, Halo will fly you anywhere in the country to escape the cold and get some Vitamin D