Remote Head of Staffing and Capacity Planning

Summary

Join our team as a Staff Operations Manager to drive operational excellence, optimize staff operations, and enhance customer experience. This is a high-stakes role with the opportunity to impact our people, customers, and business.

Requirements

• 4+ years experience in management consulting or 6+ years experience in leadership operations roles
• Strong Data analytics skills (e.g. Advanced Excel or Google sheets, SQL) and a strong passion for building a data-informed future of work
• Exceptional communication and stakeholder management skills, especially with senior leadership, demonstrating a solution-oriented mindset and operational foresight​​
• A bias for action, process orientation, and strong execution capability
• A smart, highly solution-oriented, and pragmatic mindset that focuses on adding value to all conversations, even with more senior stakeholders
• A genuine passion for proactively building things
• Experience combining quick turnaround times and high quality of work following the “speed is safety” principle
• A positive and kind personality, always approachable, and willing to support other team members
• A trusting attitude that values every team member's contribution
• A desire to innovate, think outside the box, and try new things

Responsibilities

• Design and implement a forward-looking staffing strategy that aligns with Superside's business growth targets, driving operational efficiency and staff utilization
• Collaborate with cross-functional teams (e.g., Creative Operations, Product) to bring your unique perspective to optimizing staff operations and enhance customer retention and satisfaction
• Utilize data analytics solutions to inform decisions on staffing and resource allocation, ensuring scalability and alignment with evolving customer needs and internal capacity planning​​
• Own the automation of staffing processes and streamline workflows to reduce manual, time-consuming tasks, embedding these solutions into our internal tools​
• Own the implementation of your solutions and manage the change by collaborating with multiple stakeholders Identify and constantly track main account team-based KPIs to identify optimization opportunities
• In collaboration with our product team, use human-centered design principles to improve our staff’s experience in delivering work
• Lead a high-performing team, fostering a culture of excellence, accountability, and collaboration across all levels
• Identify and implement medium- to long-term solutions that ensure we continue to scale efficiently while maintaining high creative quality and customer satisfaction​​

Preferred Qualifications

Preferably previous experience in people management